FAQ: HeathELife

How do I sign up for HealthELife?

You can self-enroll  by entering the email address we have on file for you — most likely your mit.edu address. Once you’ve filled out and submitted the online enrollment  form, HealthELife will send you a six-digit verification code by email.

Alternatively, you can stop by any front desk at MIT Health and ask the staff member to send you a HealthELife invitation by email. The staff member will ask you a few identifying questions, and then send you an email with instructions for activating your account.  

What if I have a problem activating my account or logging in for the first time?

Technical support is available 24/7. Call the HealthELife team at 877-621–8014 or contact MIT Health

What can I do with HealthELife?

You can use HealthELife to: 

  • Send secure messages to your providers, including attached images and files
  • Request prescription refills
  • Request or cancel appointments
  • View lab results
  • Look up your vital signs, medications, immunization history, and more
  • Receive reminders for upcoming visits
  • Graph my past medical results 

How do I use HealthELife to request an appointment?

After logging into the HealthELife portal, click on the “Schedule an Appointment” tab on the top of the landing page. Type in the name of the provider you want to see, select your preferred appointment times, explain the reason for the appointment, and fill out your contact information (phone or email). 

Why can’t I use HealthELife to make appointments with Student Mental Health and Counseling Services? 

Student Mental Health & Counseling is not currently participating in HealthELife. Students should call the service directly at 617-253-2916 to schedule an appointment. 

How do I use HealthELife to request a prescription refill?

After logging into the HealthELife portal, click on “Prescription renewal” in the navigation on the left of the landing page. This will take you to a page where you can see your active prescriptions and request refills. If your medication was not prescribed by a current MIT Health provider, you cannot renew the prescription through HealthELife, even if you can see the medication on your list of active prescriptions. Instead, you will need to contact the dispensing pharmacy directly to request a refill.  

I sent a message to my provider using HealthELife. How long will it be before I receive a reply?

Messages received through HealthELife are answered within two business days. To expedite replies, another member of your provider’s team might respond to your message. Do not use HealthELife for urgent matters. 

How do I view my lab results in HealthELife?

Your most recent vital signs will be visible on the right side of your HealthELife landing page, and lab results will be available by clicking the “view results” link at the bottom of that section.  

What type of documents and images can attached to a message in HealthELife?

You can send documents and images can through HealthELife messaging if they have one of the following file extensions: .tif, .gif, .bmp, .pcx, .jpg, or .pdf. 

How do I connect HealthELife to the Apple Health app?

You can use the Apple Health app on an iPhone, iPad, or Apple Watch to access your health information from HealthELife. To get started, open the Apple Health app and click on “Health Data” at the bottom of the page. From there, click on “Health Records” and then “Get Started.” Search for “MIT Health,” and use your HealthElife username and password to sign in.

This creates a one-way portal connection that allows the Apple Health app to access your medical information from HealthELife but does not allow the app to send data — like step counts or nutrition information — to your medical record at MIT Health.

If you have any questions about using Apple’s Health app, contact Apple Support.

Which medical results can I graph using HealthELife?

You can use both desktop and mobile versions of HealthELife to graph your blood pressure, weight, blood glucose, glycated hemoglobin A-1C, heart rate, lipids, and pulse oximetry. 

How long are my HealthELife messages visible?

You can view HealthELife messages for up to one year. Older messages are automatically purged, but all messages between you and your provider(s) are saved in your medical record. 

Can my children have HealthELife accounts?

Yes. Parents may sign up for HealthELife accounts for children up to 12 years of age. Adolescents may sign up for their own HealthELife accounts once they turn 13. 

Why do you block parental access to children’s HealthELife accounts for ages 13 and over?

We restrict parental access to accounts for patients who are 13 and older to give adolescents more autonomy and privacy in managing their own healthcare. This is a generally accepted and widely adopted “best practice” in pediatric primary care and is not unique to MIT Health. 

What if I see something that looks like a mistake within my medical information on HealthELife?

If you think you’ve spotted an error in your medical information, contact your provider’s office by sending a secure message within HealthELife.  

What if I have other questions or technical concerns about my HealthELife account?

Call technical support at 877-621–8014.