As long as you have not completed the entire digital registration process, you can cancel and/or reschedule your appointment by using the appointment reminder/secure digital registration link you received by text or email 72 hours and 24 hours before your scheduled appointment time. You can use this link up until two hours before your scheduled appointment. You can also cancel and/or reschedule using MIT Health’s Digital Navigator tool.
If you have completed the entire digital registration process, you will need to call to cancel or reschedule. If it is less than two hours before your scheduled appointment time (or 24 hours for acupuncture), you will need to call.
If you authorized a copay during digital registration and then cancel the appointment, that payment hold will be released within seven days.