FAQ: Digital Clinical Assistant

Digital Clinical Assistant is ambient listening technology application that uses artificial intelligence to record and transcribe your conversation with your clinician, generating a summary of key points that are used to document your visit in your medical record. 

Your clinician will inform you that Digital Clinical Assistant ambient listening will be used during your visit. The system will record your conversation and will create a draft medical note detailing your visit. The recording is automatically deleted once the draft medical note is written. Your clinician will review the note for accuracy. Once the note is edited, signed, and finalized, it will be part of your medical record. You will be able to view the note in HealthELife.

Your conversation is only used to create the note in your record. It is not used for any other purpose, including for training the Digital Clinical Assistant itself.

No. In fact, the opposite. Digital Clinical Assistant ambient listening allows your clinician to better listen to you and your needs because they will be spending less time typing notes and more time giving you their full attention.  

Yes. All notes are protected by HIPAA regulations. Only your clinician and care team will have access to the generated summary, and the assistant is designed to anonymize any personal information. The recording is automatically deleted when the summary note is generated, and the draft note lives behind the same HIPAA firewall as the rest of your medical record.  

No. You have the right to opt out at any time. Just let your clinician know. 

No because there is never an audio file to download. The system instantly deletes the recording once the note is generated, and nothing is saved so there is nothing to download.

You can view the clinical note after it has been reviewed and approved by your clinician.  Check your HealthELife portal as normal to see the recap of your appointment.<

As with any clinical note, your clinician is ultimately responsible for the accuracy of the note in your medical record. They are responsible for reviewing the note for accuracy and making any needed edits. Only the final edited note becomes part of your medical record. 

If you identify an error in your record, you should contact your provider via a note in HealthELife. We will review the discrepancy and will be in touch.