Contact us

MIT Health Cambridge Care Center


MIT Health
Building E23
25 Carleton Street
Cambridge, MA 02142


MIT Health Lexington Care Center


MIT Health
MIT Lincoln Laboratory, Annex V
244 Wood Street
Lexington, MA 02421



Visit our About Us page for directions to our Cambridge and Lexington locations.

I want to contact MIT Health about…

A bill

  • For questions about billing for MIT Health services, receipts for your flexible spending account provider, and more, contact Patient Billing Services. Call 617-253-5979 or email
  • For questions about insurance coverage on your MIT-sponsored employee plan or MIT SHIP, contact Blue Cross Blue Shield. Call 1-800-424-0794.

HealthELife patient portal

A workplace injury at MIT

If you have experienced a workplace injury at MIT, make an appointment with our occupational health team by calling 617-253-8552. Visit the Occupational Health Service page for more information.

MIT Student Health Insurance Plan (MIT SHIP)

  • For questions about enrollment or waivers, visit the MIT Student Insurance Office and log in. 
  • For questions about coverage and claims, call Blue Cross Blue Shield of Massachusetts Member Services at 1 (800) 262-2583

Student Medical Report form

For questions about the student medical report form or the varsity student athlete physical examination form, visit our student medical report FAQ for answers to your questions about the form. The team can be reached by email at

Concerns about your patient experience at MIT Health

If you are dissatisfied with your care or with any aspect of our service, we encourage you to speak directly with the people involved in your care. However, if the outcome of this discussion is not satisfactory, or if you prefer to discuss the issue with someone else, our Patient Relations Coordinator may be able to help.

Call 617-253-4976 or email us at We will reply within 48–72 hours of your call or email.

A positive patient experience

To share your positive experience, contact our Patient Relations Coordinator at 617-253-4976 or email us at We will be happy to pass along your kind words.

Sending mail to an MIT Health employee

To send a note by mail to an MIT Health employee, use the address below:

Employee name
Massachusetts Institute of Technology
77 Massachusetts Avenue Building E23
Cambridge, MA 02139