Language Services and Accessibility

We want our services to be accessible to every member of our community.  

If you have questions about accessibility or language services or need an accommodation that is not listed here, just ask us.

Interpreter services

MIT Health can provide interpreter services in more than 150 spoken languages and American Sign Language (ASL). For spoken language interpreters, we may use an iPad or phone. ASL interpreters are available by iPad or in person.

  • For a regular, weekday appointment: Use our online form to request an interpreter in advance. The interpreter will be ready to begin when you arrive. You can also ask for an interpreter when you check in or at any time during your appointment.
  • At Urgent Care: Just ask for an interpreter at the desk when you check in.
  • For a phone call: When you call, just say, “I need an interpreter,” and tell us the language you need. We will put you on hold while we add an interpreter to the call.

Assistive listening devices

Assistive listening devices (small, personal, sound amplifiers) are available in every MIT Health service. Just ask at the front desk when you check in for your appointment.

Document translation

Do you have medical forms or reports that are not in English? We can translate them into English, so your MIT Health provider can read them. We can also translate any of our medical documents or any written communication from your provider into your language. Just ask your provider or the front-desk staff for help.