Accessibility and Language Services

At MIT Health, we strive to provide accessibility for all of our patients. For our patients with disabilities, we provide:

• Designated parking: MIT Health provides reserved, accessible parking spaces at both our Cambridge and Lexington locations, including van-accessible spaces. It is also possible to drop off patients at the front door in Cambridge from the Carleton Street ramp.
• Private, accessible restrooms on every floor, with room for a companion if needed.
• Automatic door openers at every entrance and in clinical areas
• Braille signage in elevators and on room markers.
• Assistive listening devices (small, personal, sound amplifiers) are available in every MIT Health service. Just ask at the front desk when you check in for your appointment.
• ASL interpreters: We can provide interpreters through VRI (video remote interpreting) or, with advance notice, in person. For a regular, weekday appointment, use our online form to request an interpreter in advance. At Urgent Care, just ask for an interpreter when you check in.
• Wheelchairs are available in Lexington or in the first-floor lobby in Cambridge; just ask.
• Adjustable-height exam tables are available in every clinical area.

During much of the school year, MIT student volunteers are available in the first-floor lobby of the Cambridge Care Center. These volunteers can answer questions, assist with wayfinding, or help in other ways. You can also ask for assistance at any front desk.

Do you need an accommodation that is not listed here? Do you have questions about disability accommodations? Just ask us.

MIT Health can provide interpreter services in more than 150 spoken languages and American Sign Language (ASL). For spoken language interpreters, we may use an iPad or phone. ASL interpreters are available by iPad or in person.

• For a regular, weekday appointment: Use our online form to request an interpreter in advance. The interpreter will be ready to begin when you arrive. You can also ask for an interpreter when you check in or at any time during your appointment.
• At Urgent Care: Just ask for an interpreter at the desk when you check in.
• For a phone call: When you call, just say, “I need an interpreter,” and tell us the language you need. We will put you on hold while we add an interpreter to the call.

Do you have medical forms or reports that are not in English? We can translate them into English, so your MIT Health provider can read them. We can also translate any of our medical documents or any written communication from your provider into your language. Just ask your provider or the front-desk staff for help.