Contact us

MIT Health Cambridge Care Center

Address

MIT Health
Building E23
25 Carleton Street
Cambridge, MA 02142

Phone
617-253-4481

MIT Health Lexington Care Center

Address

MIT Health
MIT Lincoln Laboratory, Annex V
244 Wood Street
Lexington, MA 02421

Phone
781-981-7080

Directions

Visit our About Us page for directions to our Cambridge and Lexington locations.

I want to contact MIT Health about…

A bill

For questions about billing for MIT Health services, receipts for your flexible spending account provider, and more, contact Patient Billing Services at billing@med.mit.edu.
For questions about insurance coverage on your MIT-sponsored employee plan or MIT SHIP, contact Blue Cross Blue Shield. Call 1-800-424-0794.

HealthELife patient portal

For questions about how to enroll in for HealthELife, visit our About HealthELife page.
For questions about using the HealthELife portal, visit our HealthElife FAQ.
For technical questions, problems logging into HealthELife, or technical difficulties, contact technical support at 877-621–8014.
For all other questions, email cerner@med.mit.edu.

A workplace injury at MIT

If you have experienced a workplace injury at MIT, make an appointment with our occupational health team by calling 617-253-8552. Visit the Occupational Health Service page for more information.

MIT Student Health Insurance Plan (MIT SHIP)

For questions about enrollment or waivers, visit the MIT Student Insurance Office and log in.
For questions about coverage and claims, call Blue Cross Blue Shield of Massachusetts Member Services at 1 (800) 262-2583

Student Medical Report form

For questions about the student health forms or the varsity student athlete physical examination form, visit our student health forms FAQ for answers to your questions about the form. The team can be reached by email at medrpt@med.mit.edu.

Concerns about your patient experience at MIT Health

If you are dissatisfied with your care or with any aspect of our service, we encourage you to speak directly with the people involved in your care. However, if the outcome of this discussion is not satisfactory, or if you prefer to discuss the issue with someone else, our Patient Experience Team may be able to help.

To connect with our team, please complete our Patient Experience form. All submissions are reviewed, and we will follow up within 72 business hours.

A positive patient experience

To share your positive experience, contact our Patient Experience Team. To connect with our team, please complete our Patient Experience form. All submissions are reviewed, and we will follow up within 72 business hours.

Sending mail to an MIT Health employee

To send a note by mail to an MIT Health employee, use the address below:

Employee name
Massachusetts Institute of Technology
77 Massachusetts Avenue Building E23
Cambridge, MA 02139

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